Transform their service organization into more of customer centric organization, they turned to us to deliver custom based field service and asset tracking mobility solution.
According to operation head, we are one of the few technology solution companies that provides a comprehensive mobility framework to build the extension of any business use cases and we had the ability to tune it to make it relevant to our business.
Manual systems for service calls, assignments and tracking increased administrative overhead and led to warranty leakage & service engineer productivity issue.
Limited visibility on equipment’s deployed in the facilities owned by customer.
Inadequate tools for reporting kept service performance a mystery.
Field Service Mobile Application enables consolidate view of service request, status of the request as per the workflow, manuals, schematics, and provides techs with all of the information required to perform their jobs.
A unique Asset Management solution, which kept accurate customer equipment inventories in their facilities.
Equipment based Contract Management automated entitlements on warranties including, standard, extended and manufacturer warranties for parts.
A 30% improvement in operational productivity.
Significant improvement on Warranty leakage.
Increased First Call Fix Rates Customer.
Improved Assets Visibility.