Transform their customer experience that keep their customer coming back to their retail outlets, they turned to us to deliver their existing order to cash (OTC) process in the tablet by extending existing ERP.
According to the customer, we are one of the few technology solution companies that provides a comprehensive mobility framework to build the extension of any business use cases and also having capability to integrate with Tier 1 , 2 and 3 ERP’s seamlessly.
Desktop based point of sales systems for invoice generation and printing increased the customer waiting period and led to customer disengagement & sales members productivity issue.
Multiple time collecting customer’s signature for invoice before payment.
Customer shopping experience a mystery.
Tablet Based Order to Cash process solution enables to view the product catalogue with inventory & price.
Engage with customer very closely & improve the show room sales and customer experience.
A unique solution, helped to manage the entire order to cash cycle with few clicks and less than 3 minutes.
Solution enabled to get the digital signature from the customer and handled the payments digitally.
A 30% improvement in customer experience.
A 10% improvement on sales value through cross sell and up sell.
Increased Value selling against the typical product selling.
Improvement on customer engagement & repeat customers.